Privacy Policy

Last Updated: 3/5/26

This Privacy Policy explains how Flamtech (“we,” “us,” or “our”) collects, uses, and protects personal information when you visit our website flamtech.com, contact us, or purchase appliances from us. We operate in the New York tri-state area (NY, NJ, CT).

By using our website or communicating with us, you agree to this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

A. Information You Provide Directly

When you contact us, request product information, or make a purchase, we may collect:

• Name
  
• Email address
  
• Phone number
  
• Delivery address (only when completing a purchase)
  
• Appliance model and serial numbers
  
• Any photos or videos you choose to send (e.g., your kitchen layout, appliance issues, measurements)
  

B. Information Collected Through Website Forms

If you use our Contact Us form (or any other form we may use), we may collect:

• Name
  
• Email address
  
• Phone number
  
• Message content
  

If we remove the contact form in the future, customers will instead contact us through email or phone directly.

C. Payment Information

We accept payments through Square, Podium, wire transfers, and checks.
We do not store full payment card numbers on our servers. Payment processors collect and protect this information under their own privacy and security policies.

D. Automatically Collected Information

If enabled, our website may use analytics tools such as Google Analytics to collect:

• IP address
  
• Browser type
  
• Device information
  
• Pages visited
  
• General site usage statistics
  

This helps us improve the website, not identify individuals.

2. How We Use Your Information

We use the information we collect for:

• Responding to inquiries
  
• Recommending products
  
• Providing quotes
  
• Processing payments
  
• Scheduling delivery or installation
  
• Coordinating with our delivery contractors
  
• Providing order updates
  
• Managing warranty assistance when needed
  
• Improving our website and customer experience
  
• Meeting legal, tax, and business record obligations
  

We do not sell personal information.

3. How We Share Personal Information

We only share personal information when necessary to run our business.

A. Service Providers

We may share limited information with:

• Payment processors (Square, Podium)
  
• Delivery or installation contractors who need your address and contact information to complete delivery
  
• Manufacturers if we assist with appliance registration
  
• Banks in the case of wire transfers or checks
  

Each party is permitted to use information solely for providing their service.

B. Legal Requirements

We may disclose information if required to:

• Comply with state or federal law
  
• Respond to lawful government requests
  
• Protect our rights, property, or safety
  

4. Cookies and Tracking Technologies

If enabled, our website may use:

• Cookies
  
• Google Analytics
  
• Basic site statistics tools
  

These tools help us understand website traffic and performance.
You may disable cookies in your browser settings.

5. Data Retention

We retain customer information only as long as necessary to:

• Complete orders
  
• Handle delivery and installation
  
• Maintain sales and tax records
  
• Assist with warranty-related questions
  

Photos and videos sent voluntarily by customers are kept only for the duration of the inquiry unless needed for order documentation.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including:

• Secure payment processors
  
• Encrypted communications where applicable
  
• Restricted access to business data
  
• Routine monitoring
  

Although no system is perfect, we follow industry-standard practices.

7. Your Rights

Residents of the NY tri-state area may:

• Request access to the personal information we hold
  
• Request corrections
  
• Request deletion of information, when legally permitted
  
• Opt out of further communication at any time
  

To make a request, contact us at:
sales@flamtech.com

8. Children’s Privacy

Our website and services are not directed to children under 13.
We do not knowingly collect information from children.

9. Third-Party Websites

If our website links to external sites, we are not responsible for their privacy practices.
Please review their policies directly.

10. Changes to This Policy

We may update this Privacy Policy as our practices or legal requirements evolve.
The “Last Updated” date will reflect any changes.

11. Contact Us

For questions or privacy-related requests, contact:

Flamtech
Email: sales@flamtech.com
Phone: 212-274-8820